General Questions

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, and AfterPay.

To apply to become a retailer please fill out this application form Here or email us at

Shipping policy

We work hard to process and ship orders within 1-2 business days. Holiday closures may impact this timeframe. We will email your shipping confirmation including tracking once your order has shipped.

Returns and exchanges

At Venado, we want you to be completely satisfied with your order.

Returns and exchanges of new and unused items will be accepted up to 30 days after purchase. All clearance, gift cards, or final sale items are not eligible for returns or exchanges. 

It helps us process your return or exchange faster if you use the original box and packing materials when shipping products back to us. Please allow up to 15 days for us to receive and process your return or exchange.

Note that processing time may be longer during periods of high volume like the holiday season. We will work as quickly as we possibly can to ensure that your return or exchange is processed in a timely manner and appreciate your patience.

You can return or exchange items through our website here: 

Venado Returns & Exchanges